DCi provides a 24x7x365 Helpdesk/NOC with staff trained to provide technical support services (Tier I, II and Engineering support), including troubleshooting of hardware, software administration and various component problems.
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IMOs are based on the simple principle of scale. Most small to medium sized firms simply cannot afford to staff all of the IT infrastructure areas with the specialists they require. Imagine a 300 employee firm having to employ desktop support, switching & routing personnel, a security expert, server personnel, wireless experts; build a Network Operations Center to monitor everything, and provide an employee help desk. This is what DCi provides for small to medium companies – an IMO.
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Struggling with keeping tabs on your hardware maintenance? What’s due when? What’s covered? What’s not? DCi can help! DCi is serious about IT maintenance. It’s not necessarily glamorous. It may not be red carpet work, but it’s who we are.
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IT CERTIFICATIONS HELD
> 5.2 M
MAN HOURS
WORKED
16+
Premier Vendor
Product Lines
