DCI's Network Operations Center

A Multi-Million Dollar Resource

Network Operations Centers (NOC) can take many forms, from remote banks of screens attended by eagle-eyed experts to the tangle of cables and half-racks packed into that unused office down the hall. In fact, many of our customers, before they were our customers, maintained their own NOCs, with varying degrees of complexity and functionality.

At DCI, we define the NOC as a central hub, staffed with experts, that provides world-class technical support tailored to the specific needs of our customers. The DCI NOC is located at our corporate headquarters in Middle Tennessee. From here we serve as a central point of contact for all IT inquiries, monitor networks and related systems, and dispatch on-site support when it's needed.

Most likely, your company maintains an IT department. Why, then, would you turn to DCI for NOC services? It's this simple; if IT isn't your core business, we're better at it, period. It's what we do, it's all we do. And we do it over and over again, day in, day out. We also do it twenty-four hours a day, seven days a week, and we've devoted significant time and money to employing and training the best technicians in the business.

So how much can you expect to pay for this high-level support and 24/7 availability?

Less.

Less than you're paying to do it yourself.

Much less.

In case after case, with customers in every vertical market, we're proving that leveraging our commitment to top-level personnel and full-featured facilities over a wide customer base is producing significant cost savings for the customer.

And there's another advantage, something we call the DCI difference. Most providers of support and Help Desk services will tell you they support various hardware components. While that's true, it's only half of a good solution. We're committed to supporting people as well.

Contact DCI with questions or for more detailed information about our NOC Services.

The Digital Connections Help Desk provides world class technical support tailored to the specific needs for our customers. Our Help Desk serves as a central point of contact for all IT inquiries, including hardware, networks, laptop support and remote network access. Our Help Desk service features the following capabilities.