DCI's Network Operations Center

A Multi-Million Dollar Resource

Network Operations Centers (NOC) can take many forms, from remote banks of screens attended by eagle-eyed experts to the tangle of cables and half-racks packed into that unused office down the hall. In fact, many of our customers, before they were our customers, maintained their own NOCs, with varying degrees of complexity and functionality.

DCI defines the NOC as an SAS 70 compliant, survivable central hub, staffed with experts and providing world-class technical support, tailored to the specific needs of our customers.

Our NOC is located in Pittsburgh and backed up in our Nashville corporate offices.

Tolerance based and proactive, DCI's NOC serves as the central point of contact for all inquiries regarding IT. We monitor networks and related systems and dispatch on-site support as required.

Most likely, your company maintains an IT department. Why, then, would you turn to DCI for NOC services? It's this simple; if IT isn't your core business, we're better at it, period. It's what we do, it's all we do, and we do it over and over again, day in, day out. We also do it twenty-four hours a day, seven days a week, and we've devoted significant time and money to employing and training the best technicians in the business.

So how much can you expect to pay for this high-level support and 24/7/365 availability?

Less.

Less than you're paying to do it yourself.

Much less.

In case after case, with customers in every vertical market, we've proved that leveraging our commitment to top-level personnel and full-featured facilities over a wide customer base is producing significant cost savings for the customer.

And there's another advantage, something we call the "DCI difference". Most providers of support and Help Desk services will tell you they support various hardware components. While that's true, it's only half of a good solution. We're committed to supporting people as well.

Contact DCI with questions or for more detailed information about our NOC Services.