DCI Maintenance

A Partner You Can Trust

Technology in use for the enterprise has become more complicated and interdependent, causing greater demand for expertise in varied and diverse skill sets, products, and applications.

This new environment requires that a service and support partner be able to understand the total customer network, it's interfaces, and how one application or appliance might impact network performance and other devices in use for the customer.

This dramatic, and consistently evolving, inter-relationship and inter-dependency have changed the way DCI addresses its responsibilities to support our customers, requiring a move from traditional methods of supporting the customer to much higher degrees of customization and flexibility.

The ability to remotely access and monitor today's technology has made time and distance much less important factors in service and support than in the past, allowing DCI to leverage highly trained and more widely certified specialists in our NOC, our ATG group, and at our Help Desk, than if similar skill sets needed to be provided at many diverse locations.

Focused technical expertise also facilitates communications among subject matter experts, resulting in more expeditious trouble identification and faster problem resolution.

Key to our efficient, effective Maintenance solutions is Great Plains, a proprietary Enterprise Resource Planning (ERP) application which provides end-to-end visibility of the network and enables procurement, ordering, fulfillment and other critical management/maintenance parameters. Next business day on-site response is standard, with critical situations defined by the customer.

DCI strategically allocates spares throughout the US to ensure quick response and replacement.