The DCI IMO Model
What Is An IMO Model?
It's not "Managed Services", and it's not "Outsourcing".
It is a comprehensive approach to the management and improvement of the IT resources and processes used by the customer to conduct their day-to-day business.
The skill sets necessary to organically optimize the systems, hardware, and infrastructure in use by the enterprise are expensive to acquire and even more expensive to maintain. The costs involved in recruiting, hiring, and retaining the diverse group of professionals necessary to internally manage various technologies are well beyond the budget of all but the largest corporations.
Training and certifications, new appliances, upgrades and enhancements, are difficult to track and their impact on existing platforms, their relationships to and dependency on other technologies in use, are extremely complicated to forecast and costly to efficiently deploy.
Most end users cannot accurately determine the appropriate "next step", or if one is even necessary to continue reliable operations.
This situation may lead to unnecessary expense, or out-dated technology still being employed.
DCI's unique business model is designed to provide our end user with an unprecedented degree of control, efficiency, reliability, security and productivity in their IT environment.
By leveraging the scale inherent in DCI's support of its large, national, IMO customer base, individual customers are able to provide their internal users with access to best-in-class resources, including a full time Network Operations Monitoring Center (NOC), a full time Help Desk with a robust series of customized reports and an Advanced Technology Group (ATG), comprised of subject matter experts able to address, assess, and resolve technical issues across the customer's various information processing platforms.
The predictive analysis capabilities of our Pittsburgh based NOC prevents expensive, and potentially embarrassing, system or component downtime, while the technical expertise inherent in our Help Desk team often allows for problems to be cleared quickly and over the phone, absent the delays inherent in technician dispatch and on-site trouble-shooting.
DCI's scale, coupled with our infrastructure technology expertise and patent pending processes, wrapped in a business philosophy where excellent service to our customer is paramount, provides the DCI customer with capabilities far in excess of what their own operating or capital budgets would allow and centralizes operational reliability in a single trustworthy partner.
DCI is an "IT company". We do this stuff all day, every day.
You do an excellent job in running your core business. IT is our core business.